Bookings

How to find specialists, create bookings, communicate, and complete orders

Finding a Specialist

GoExpertia helps you find translators, sourcing agents, and couriers across cities in China. Use filters for precise matching.

Open the relevant section from the menu: Translators, Agents, or Couriers.

Use filters - city, language pair, specialization, price range. You can combine multiple filters.

Review specialist cards - rating, number of reviews, hourly rate. Look for the verification badge.

Click a card to open the full profile with service description, portfolio, and client reviews.

Use the city filter for precise results. Specialists in major cities (Guangzhou, Shanghai, Beijing) typically have more reviews.

Creating a Booking

A booking is an official service order. Once created, the provider is notified and can confirm or decline the request.

On the specialist's profile page, click the 'Book' button.

Select the start date, time, and duration (in hours or days).

Describe your task - what needs to be done, special requirements, meeting location.

Review the cost calculation (rate x duration) and click 'Submit Request'.

Wait for confirmation. The provider will be notified via email, Telegram, and their dashboard.

Booking Statuses

Each booking goes through several stages. Here's what each status means:

Pending

Request sent, the provider hasn't responded yet. You can message them or cancel the request.

Confirmed

Provider accepted the booking. Chat, video calls, contract generation and documents are available.

In Progress

Service is being delivered. Both parties can communicate and share files through the platform.

Completed

Service delivered, both parties confirmed completion. You can leave a review and download documents.

Cancelled

Booking cancelled by one of the parties before service delivery began.

Declined

Provider declined the request. Try another specialist or clarify the details.

Communicating with Providers

GoExpertia provides built-in communication tools - chat and video calls. Contact info is hidden until booking confirmation for safety.

Chat

Exchange messages and files. Chat is available on the booking page and in the Messages section of your dashboard.

Video Call

Call the provider directly from your browser. No extra apps needed. Works on mobile devices.

Chat and video calls are available after booking confirmation. For initial contact, use the 'Message' button on the profile page.

Cancelling a Booking

Sometimes plans change. Here's what you need to know about cancellation:

Clients can cancel a booking in 'Pending' or 'Confirmed' status from the booking page.

Providers can decline a request in 'Pending' status with a reason.

Frequent cancellations may affect your account's trust level. Try to cancel well in advance.

If you need to reschedule - contact the provider in chat. It's often easier to agree on a new date than to cancel and rebook.

Completion & Reviews

After the service is delivered, the booking needs to be completed. This confirms the work and triggers commission calculation.

When the service is done, the provider or client clicks 'Complete' on the booking page.

Both parties confirm the number of hours/days worked.

After confirmation, you can download the service act, invoice, and contract as PDF.

Leave a review - this helps other users and improves the provider's rating.

Reviews are available after booking completion. An honest review helps the community and motivates providers to deliver quality work.

Disputes

If the service quality doesn't match the agreement or a conflict arises, you can open a dispute. The platform will help resolve the situation.

On the booking page, click "Open Dispute". Describe the problem in detail.

Attach evidence - chat screenshots, photos of the result, documents.

The provider will be notified and can respond to your claim within 3 business days.

If the parties can't agree, a platform moderator will review the dispute and make a decision.

Based on the review, the moderator may issue a refund, adjust the amount, or close the dispute.

Reasons to Open a Dispute

Service not delivered or delivered incompletely.

Service quality significantly below what was promised.

Provider didn't respond or didn't show up at the scheduled time.

Disagreement on the number of hours or days worked.

Before opening a dispute, try resolving the issue directly through chat. Most situations are resolved through negotiation. A dispute is a last resort.