Privacy Policy
Last updated: March 5, 2026
Data Controller
Operator: Individual Entrepreneur Suprun Sergey Aleksandrovich
TIN (INN): 780433259194
Database location: Russian Federation, Moscow
Contact email: support@goexpertia.ru
1. Introduction
This Privacy Policy describes how GoExpertia (goexpertia.ru), operated by Individual Entrepreneur Suprun Sergey Aleksandrovich (INN: 780433259194), collects, uses, stores, and protects your personal data in accordance with Federal Law No. 152-FZ "On Personal Data" of the Russian Federation. By using the platform, you consent to the processing of your personal data as described in this policy. If you do not agree with the terms of this policy, please refrain from using the platform.
2. Categories of Personal Data Collected
We collect the following categories of personal data: — Registration data: full name (surname, first name, patronymic), email address, phone number, password (stored as a cryptographic hash); — Profile data: city of residence, languages spoken, professional skills, certificates, work experience, photographs; — Identity verification documents: passport or other identity documents (for service provider verification); — Booking data: service details, dates, amounts, order statuses; — Communication data: messages sent through the platform's internal messaging system; — Payment data: commission amounts, payment statuses, payment method information; — Technical data: IP address, browser type, device information, cookies, access timestamps.
3. Purposes of Data Processing
Your personal data is processed for the following purposes: — Providing platform services and maintaining your account; — Facilitating communication between clients and service providers; — Processing bookings, orders, and commission payments; — Verifying the identity and qualifications of service providers; — Resolving disputes between platform users; — Sending service-related notifications (via email and Telegram); — Ensuring platform security and preventing fraud; — Improving platform functionality and user experience; — Complying with legal requirements of the Russian Federation.
4. Legal Basis for Processing
We process your personal data based on the following legal grounds: — Your consent, provided during registration on the platform (Article 6, 152-FZ); — The necessity to fulfill our contractual obligations under the Terms of Service (Article 6, 152-FZ); — Our legitimate interests in managing, improving, and securing the platform; — Compliance with legal obligations under Russian legislation.
5. Data Storage and Retention
Your personal data is stored on secure servers located in Moscow, Russian Federation (hosting provider: Timeweb), in compliance with the data localization requirements of Article 18, Paragraph 5 of Federal Law No. 152-FZ. We retain your data as long as your account is active or as necessary to provide services. After account deletion, we may retain certain data for up to 3 years to comply with legal obligations. Booking and financial records are retained for the period required by Russian tax legislation. Verification documents are stored in a secured area with restricted access and are automatically deleted 30 days after successful verification.
6. Data Sharing
We may share your data with the following categories of recipients: — Other platform users: profile information visible in provider catalogs; contact details provided only after booking confirmation; — Payment systems: for processing commission payments (only data necessary for the transaction); — Law enforcement agencies: as required by Russian law. We do not sell your personal data to third parties. We do not share your data with advertisers or marketing services.
7. Cross-Border Data Transfer
The primary database containing personal data is located in the Russian Federation (Moscow). We take measures to minimize cross-border transfer of personal data. Service notifications may be sent via third-party messaging services; in such cases, messages are anonymized and contain no personal data — only order identifiers and platform links.
8. Your Rights
In accordance with Federal Law No. 152-FZ, you have the right to: — Access your personal data and receive information about its processing; — Correct inaccurate or incomplete personal data; — Request deletion of your personal data; — Withdraw your consent to data processing at any time; — Request restriction of data processing; — Receive your data in a structured, commonly used format; — File a complaint with Roskomnadzor (Federal Service for Supervision of Communications). To exercise your rights, contact us at support@goexpertia.ru. We will respond to your request within 10 business days.
9. Cookies and Tracking Technologies
We use the following types of cookies: — Essential cookies: for maintaining your session and authentication; — Functional cookies: for remembering your language preferences and interface settings; — Analytics cookies: for collecting anonymized usage statistics (Yandex.Metrica). You can manage cookie settings in your browser. Disabling essential cookies may affect platform functionality. Third-party analytics cookies can be disabled without impacting core platform features.
10. Data Security
We implement appropriate technical and organizational measures to protect your personal data, including: — Encryption of data in transit using HTTPS/TLS; — Secure password hashing using industry-standard algorithms; — Access control and role-based authentication; — Verification documents stored in restricted-access storage; — Regular security audits and vulnerability assessments; — Automatic deletion of sensitive documents after the verification period.
11. Children's Data
The platform is not intended for use by persons under the age of 18. We do not knowingly collect personal data from minors. If we become aware that we have collected data from a minor, we will take steps to delete such data promptly.
12. Policy Changes
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or platform notifications. The updated policy takes effect from the moment of publication on the platform. We recommend periodically reviewing this page.
13. Contact Information
Data Controller: Individual Entrepreneur Suprun Sergey Aleksandrovich TIN (INN): 780433259194 Email: support@goexpertia.ru Supervisory authority: Roskomnadzor (Federal Service for Supervision of Communications, Information Technology and Mass Media) Website: rkn.gov.ru